Hi Laura — thank you for sharing your experience.
Once we were notified that the main ring was missing, we worked directly with the manufacturer to ship the replacement ring at no charge. Because of the large diameter of this component, it was sent via truck freight to ensure safe delivery.
We’re glad this was resolved with the help of Z-Lite and hope you’re enjoying your fixture now that it’s complete. If you’d like to share photos of the finished installation, we’d love to see how it turned out. Please don’t hesitate to reach out if we can help with anything else.