Zen White Pendants

★ Reviews

92%

(377)

7%

(30)

1%

(5)

0%

(0)

0%

(0)

Good Communication and Product

Had to replace a Koncept light and received a good price on their site. Good communication and service. Thanks!

Hi Sam-thanks for shopping with us-we truly appreciate it!
We hope you shop with us again!

OK..

One item arrived broken. Grateful that you replaced it but communication was not the best. I would've preferred a bit more attention to the customer.

7 minutes. 8 emails. 2 weekend replies.
All by Humans.
For those reading, here’s the actual timeline of this Order:
8/7 at 7:16 AM: Issue reported.
8/7 at 7:23 AM: Our reply — 7 minutes later.
8/7-Between 7:16 and 7:41 AM: 8 emails exchanged to arrange the replacement.
8/8 at 12:11 PM: (Saturday)-Another Customer message
8/8 at 5:32 pm (Saturday) — we replied with tracking #.
8/10 at 5:54 AM (Sunday): Another Customer message
8/10 at 8:04 am (Sunday) — we replied.
Things happen (we wish we could bubble-wrap the truck too), but what matters is how you respond. In this case, the issue was resolved as quickly as possible while communicating thoroughly and paying attention to the Customer — even on the weekend. We’ll let the public decide.

Great Light

It’s the perfect size over the kitchen sink.

Hi Roy-thanks for the Review-we hope you shop with us again!

Brushed Nickel 2 light flushmount Sonna

I had the hardest time finding the perfect bathroom light. Then I found you. It is exactly what I wanted. It looks beautiful in the bathroom, & it matches perfectly with the rest of the fixtures. Thank you for making a beautiful product!!

Hi Mary-thanks for the Review-we hope you shopwith us again!

Ashton Brushed Nickel Flushmount

Thanks for the Review Mollie! We hope you shop with us again