Opened the box only to find the main shade of the light completely missing. I had the electricians there ready to hang everything. So now I will have to get a replacement part I hope and pay the electricians to come back a second time. Sorry to leave a bad review, it’s a beautiful light fixture.
Hi Laura — thank you for sharing your experience.
Once we were notified that the main ring was missing, we worked directly with the manufacturer to ship the replacement ring at no charge. Because of the large diameter of this component, it was sent via truck freight to ensure safe delivery.
We’re glad this was resolved with the help of Z-Lite and hope you’re enjoying your fixture now that it’s complete. If you’d like to share photos of the finished installation, we’d love to see how it turned out. Please don’t hesitate to reach out if we can help with anything else.
It's rare these days to deal with a company that cares about their customer. This company has taken the time to respond to my questions and follow up to make sure I am a happy customer. I really like my new light fixtures. They give off the perfect amount of light, and the price was great, too.
Hi Nan-so glad you like your new fixtures! We hope you shop with us again.
Our lighting fixture is beautiful and very well made. We have had a great experience with theLightShop from start to finish. Highly recommend!
Hi Susie-thanks for the Review!
We hope you shop with us again-please send pics!
Had to replace a Koncept light and received a good price on their site. Good communication and service. Thanks!
Hi Sam-thanks for shopping with us-we truly appreciate it!
We hope you shop with us again!
One item arrived broken. Grateful that you replaced it but communication was not the best. I would've preferred a bit more attention to the customer.
7 minutes. 8 emails. 2 weekend replies.
All by Humans.
For those reading, here’s the actual timeline of this Order:
8/7 at 7:16 AM: Issue reported.
8/7 at 7:23 AM: Our reply — 7 minutes later.
8/7-Between 7:16 and 7:41 AM: 8 emails exchanged to arrange the replacement.
8/8 at 12:11 PM: (Saturday)-Another Customer message
8/8 at 5:32 pm (Saturday) — we replied with tracking #.
8/10 at 5:54 AM (Sunday): Another Customer message
8/10 at 8:04 am (Sunday) — we replied.
Things happen (we wish we could bubble-wrap the truck too), but what matters is how you respond. In this case, the issue was resolved as quickly as possible while communicating thoroughly and paying attention to the Customer — even on the weekend. We’ll let the public decide.