I ordered three pendants from this shop and upon arrival one of the glass components was shattered. I reached out to the shop over the weekend to let them know what had happened, they immediately responded and told me they would contact me first thing Monday morning. On Monday morning they reached out and told me they had to contact the manufacturer to ship me a new glass, I received it within a week. Great customer service and beautiful pendants. Would definitely shop with them again. They also had the lowest price on the items I was looking for, so that was a bonus.