| My Account |
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| How do I create an account? |
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1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
| How do I edit my account information? |
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Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. |
| How much is my shipping? |
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Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. |
| I forgot my password. |
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Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. |
| How do I return my product? |
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Please see our Return Policy for more information. |
| I received the wrong product. |
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If you feel that you have received the wrong product, please contact Customer Service within 24 hours of receiving the product. |
| What is your Return Policy? |
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RETURN POLICY
Items returned without authorization may not be refunded
Product damaged during shipment must be reported within 24 hours of receipt.
Products are eligible for return within 14 days of receipt
Products must be returned in original cartons and packaging materials
Installed or used products are not eligible for Return
Credit is issued once product is received and inspected.
Products may be subject to a restocking fee
To ensure that credit is applied correctly and promptly, please contact us to receive a Return Authorization Number and shipping instructions.
Clearance Items may not be eligible for Return.
Roost Furniture and Mirrors Not eligible for Return
Sale Items are not eligible for Return
Bulbs Not Eligible for Return
No Warranty on Bulbs
Holiday Items not Eligible for Return
Items requiring Common Carrier (truck) are not eligible for return.
We do not issue refunds on freight air shipment or common carrier shipments.
Items may NOT be returned via US Mail, we've had too many items returned damaged. if sent back Us Mail, items(s) will be refused.
Capiz Chandeliers are not eligible for return-unless damaged in transit, we'd then send a replacement.
In the event you need to return a Product, we’d be more than happy to assist you in re-selecting another fixture. We have access to 1000’s of Products not yet on our Site. |
| When will my order ship? |
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Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. |
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